Monday, March 11, 2013

Are Humans Becoming Obsolete?

Do We Still Need A Human?
I went to Bank Of America today to add some cash to my account. I also wanted to make some changes to the account. I had some great customer service too. Only thing that was different, I was talking to a person who wasn't there. I started to think to myself about all the self service places I frequent. The gas station, the grocery store, now the self service banks. Will digital technology replace the human worker?

I can understand the self checkout line at the Whole Foods store. I don't believe it will be 100 percent machines because nobody would want to bag up $150 worth of food. It's kind of hard when you are only using one hand because the other is using Twitter. Lol. (Laughing out loud)

Also CLICK here to read the article based on ATM's:

Here's the short summary.
ATMs are getting a new face — literally, a human face. Some bank customers are already encountering what might be called ATM cyborgs, in which a machine includes a screen showing a bank teller’s head. The teller, in a remote location connected via webcam, is able to perform tasks that traditionally have been handled only by bank employees in person, such as check cashing. The system allows banks to save money that might have been spent staffing individual branches, at the same time that customers can interact and be served by an actual human being, rather than just another computer.

The webcam-enabled ATM is just one of the methods banks are testing in their ever-evolving quest to trim their costs without losing customers. “Banks are under a lot of pressure to make their branches profitable,” says Jeff Dudash, spokesman for ATM manufacturer NCR Corporation. Next-generation ATMs not only let banks and credit unions cut down on the number of tellers needed at branches, they allow financial institutions to offer face-to-face services outside of regular business hours. There’s also a security advantage, since a would-be bank robber can’t physically threaten a teller who’s not there in person.

According to a recent article in the Wall Street Journal, some of America’s biggest banks are experimenting with these high-tech ATMs. And the experiments seem to be working: After installing machines that cash checks in a small number of J.P. Morgan Chase & Co. branches, the number of check-cashing transactions processed by tellers fell 40% at the locations.


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